Europcar will guarantee passenger’s pick up at the airport terminal only if the flight information (airline carrier, flight number and arrival time) is provided IN THE BOOKING.
Europcar’s service for terminal pickup is during normal office hours, from 6:00 a.m. to 10:00 p.m.
Passenger’s in delayed flights coming in after 10:00 p.m. should contact our emergency service: 357-3838 once they arrive, in order to coordinate next day hotel delivery.
Europcar grants one (1) hour for vehicle pick up after the time specified in the reservation confirmation. After this time, the reservation is cancelled and delivery is subject to availability.
Europcar also grants one (1) hour for vehicle return after the time specified in the rental agreement. After this time, a charge of $ 10 USD per hour is applied. A full rental day will be charged after 4 hours of overtime. All delays in vehicle returnal must be coordinated with our reservations department.
- The passenger with a confirmed reservation does not show up to one hour after the time stated in the reservation document (unless amended by the customer, prior to his arrival)
- Reservations are not cancelled in valid time (see cancellations above)
- Cancelled flights up to 24 hours after original arrival time.
- When the Customer is not registered in the Hotel or place that he has indicated for vehicle delivery (information will be verified with prior to delivery departure)
In all of these cases no refunds on prepayment will apply.
Responsibility
Europcar Costa Rica will not assume responsibility for any damage, loss or harm to people or properties derived directly or indirectly by acts of Nature, detainment, delays due to strikes, quarantines, civil disturbances, government regulations and restrictions, road closings or any other which Europcar Costa Rica has no direct control o
Privacy Policy
EUROPCAR COSTA RICA will maintain any and all information regarding customers, private. The information entered into the site will not be provided to any other source. This information will be used solely by EUROPCAR COSTA RICA under penalty of applicable law.
